5 Key Insights from Salesforce’s “Trends in AI for CRM” Report
Although most corporate leaders are well aware of the potential of AI technology, it appears that one of the main ‘showstoppers’ is a general reluctance to fully embrace this new technology.According...
View ArticleSalesforce Is Down: Updates About the Global Outage
At 6.30am UTC today, Salesforce issued a critical update where 80+ instances of Salesforce are experiencing degradation at varying levels. This is affecting their “Core Service”. You could say that...
View ArticleEx-Salesforce CEO’s Startup Launches Voice Agents – $4B Valuation in Sight
Following his decision to leave Salesforce at the end of 2022, Bret Taylor (alongside former Google executive Clay Bavor) has now announced the launch of “Sierra Speaks”– a conversational AI agent...
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10 Crucial Facts and Figures About the Salesforce Job Market in 2024
Since 2017, 10K has uncovered key trends in the Salesforce job market, compiling information across the year for their annual Salesforce ecosystem report. This detailed analysis provides Salesforce...
View ArticleAI Agents Battle: Marc Benioff Compares Microsoft’s Copilot to Clippy 2.0
The battle for AI supremacy is starting to heat up, as companies across the technology ecosystems launch their 3rd iteration of AI – the first being predictive, then generative, and now agents. Of...
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Salesforce Agentforce AI Tools Are Free for Salesforce Customers
Salesforce has been working on AI-enabled tools for around a decade and, as such, was able to announce EinsteinGPT in March ‘23 – only a few months after ChatGPT was released to the masses. However,...
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Salesforce Agentforce Is Generally Available: Here’s How to Get Started Today
Since August, Salesforce has been buzzing about its new Agent product, built on the Agentforce Platform. Today, they officially announced its general availability. This launch marks a major milestone...
View ArticleSalesforce Announce 2025 Dates for Dreamforce
Reeling off the success of this year’s unforgettable Dreamforce event, Salesforce has officially announced the dates for Dreamforce 2025! Get ready for a big celebration of customer success,...
View ArticleHow One Blog Post Convinced Marc Benioff to Make Agentforce Free
“He saw the blog post, remembered that this is the kind of stuff that I talk about, and said ‘we’ve got to change the keynote’.” It was just after 9 am in San Francisco when I hopped on a call with...
View ArticleMarc Benioff in Ongoing Talks to Sell Time Magazine
According to several reports, Salesforce CEO, Marc Benioff, is in ongoing talks to sell the iconic Time Magazine to Greek media conglomerate, Antenna Group. The sale, rumored to be in the $150M...
View ArticleSalesforce’s Bold New Pricing Strategy: What You Need to Know
If you work in the Salesforce ecosystem, you have likely heard of Agentforce – Salesforce’s answer to the rising demand for efficiency-boosting and cost-saving AI solutions. In case you missed the...
View ArticleSalesforce to Hire 1000 Employees as Stock Hits Record High Amid Agentforce...
After a rollercoaster couple of years for Salesforce, Agentforce is bringing back renewed optimism to the Salesforce ecosystem. Although it can seem like every Salesforce release is the “biggest...
View ArticleSalesforce AI CEO Clara Shih Replaced by Airkit Founder Adam Evans
Just 20 months after taking on the role, Clara Shih has stepped down as CEO of Salesforce AI – this is according to a report sent to investors from JMP Securities analyst Patrick Walravens. The report...
View ArticleSabio Sells Salesforce Practice Makepositive After Just Three Years
Sabio Group has sold its UK Salesforce practice – formerly Makepositive – to another company just three years after acquiring it. European CX provider and contact center specialist Sabio had acquired...
View ArticleSalesforce AI CEO Joins Meta: Clara Shih’s Shock Move After Leading Agentforce
Former Salesforce AI CEO Clara Shih has stepped down after less than two years in the role to join social media giant Meta as the head of a new Business AI group. The move may come as a surprise to...
View ArticleSalesforce Launches ‘First-of-Its-Kind’ Agentforce Testing Center
Salesforce is introducing a “first-of-its-kind” Agentforce Testing Center to help trial autonomous AI agents at scale. The CRM giant today announced the agentic lifecycle management tools to automate...
View ArticleSalesforce (CRM) Stock Surges Amid Agentforce Hype
Salesforce (CRM) stock has been increasing amid a strong month for the company – which has been on the rise since launching its flagship AI product Agentforce. The cloud giant’s stock stood at...
View ArticleAgentforce NYC Hackathon Winner Talks Tech, AI, and the Future of Agents
The creators of an AI agent which can seamlessly organize employee meet-ups outside the workplace won this year’s Agentforce NYC Hackathon. Dominick DeFazio, Douglas Lo, David Wong, Dickson Lo, and...
View ArticleMarc Benioff Tells Wall Street That LLMs Have Reached Their Limit
Marc Benioff has had a lot to say about generative AI recently – from his disparaging comparison of Microsoft’s Copilot to “Clippy 2.0”, to being “blown away” by Google Gemini’s capabilities, the...
View ArticleSalesforce Plan Layoffs at Own Following Acquisition Announcement
Salesforce spent $1.9B to acquire Own Company in September this year. The acquisition, which has been officially sealed and finalized in cash this week, is Salesforce’s next step in enhancing the...
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